Return & Refund Policy

1. Eligibility Criteria

We accept returns within 30 days of delivery for:

• Defective or damaged items
• Incorrect shipments
• Non-compliance with specifications

2. Return Process

1. Notify us within 7 days of receipt via RMA form
2. Obtain Return Authorization Number
3. Pack goods in original condition
4. Ship with tracked carrier

3. Refund Processing

• Inspection period: 3-5 business days
• Refund method: Original payment channel
• Processing time: 7-10 business days
• Restocking fee: 15% for non-defective returns

4. Replacement Policy

For qualified defects:

1. Free replacement within 1 year
2. Advanced Replacement available
3. Cross-shipping with security deposit

5. International Returns

• Include commercial invoice copy
• Mark as "Returned Goods"
• Customs duties responsibility: Buyer
• Prohibited return countries: Check updated list